This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at ail stages of learning and across ail specialties. Gain a detailed understanding of what you can do at each stage of the consultation to establish effective relationships with clients to get the best possible clinical work done in a way that is satisfying for them and uplifting for you. LEARN THE SPECIFIC SKILLS THAT CAN IMPROVE : Accurate exchange and understanding of information ; Client adherence and follow-through ; Client and veterinarian satisfaction ; Team effectiveness ; Efficient use of time ; Economic viability and business success ; Quality outcomes for animais and humans ; Addresses the full sequence of the consultation ; Identifies the communication skills that make a difference at each step ; Gives examples from actual practice to illustrate the skills in action ; Offers substantive, research-based content to take you beyond the anecdotal ; Applies across the range of specialties, including rural and urban settings, primary and specialty care, small animal, equine, production animal, exotics, and public health.

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