How To Effectively Turn Unhappy Customers Into Your Best Regular Guests. Give Yourelf & Your Staff The Proper Tools To Be a Professional Creative Problem Solver. Turn Negative Situations Into Opportunities. What Are The Most Common Situations Servers Have To Deal With?You'll find out here and learn tricks of the trade to handle them quickly and successfully. Understand the Psychology Of Your Guests When Things go Wrong. INCLUDES: Ask The Experts: How Do YOU Deal With Challenging Co-Workers? About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career- Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries.- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books

Handling Problem Situations - Make Huge Tips!, #8

The Definitive Table Busser Training Manual - Gives New Hires A Head Start Before They Begin. A MUST for - Every Restaurant Manager ( Give to New Employees )A MUST for - Anyone Wanting to Excel in These Jobs in Any Restaurant! This eBook Prepares You to Succeed On Your Very 1st Shift.  - Practical Training Guide For Anyone Wanting an Entry Level Job In Restaurants, Pubs, Bars, Nightclubs etc. Packed With Insider Knowledge & Tips. This Prepares You To Be a Professional Busser- What it Really Takes to ExcelBe Faster, Safer, More Efficient And REALLY Know The Job. Learn all about: Organization, Circulation Patterns, Clearing A Table etc.. Properly Trained Bussers Are The Glue That Keeps Your Servers Working At Max Capacity. Bussers Are Invaluable To An Efficiently Running Operation. Your Support On the Floor For Whatever Needs Doing. About The Authors:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career - Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.  - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles - Created 25 Training Course DVD's Sold in Over 100 Countries. - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books- He is still learning Harrison Barr - Restaurant & Bar Industry ProHarrison started in the Service Industry as a busboy at the age of 15. He spent the next 30 years in refining his craft in a variety of customer service roles.- Bar Porter/Bar Back - Bartender- Server- Bar Manager- Promotions Manager- Operations Manager- Staff Development ManagerAlways seeking to learn and improve, he's a strong believer in gaining knowledge through experience. He wants people of all types to develop to their full potential. For this reason, he wrote this book with Scott.Because you have to start somewhere on your way to greatness. This is to help you have that starting point. Good luck to you!

Table Busser - How To Be An Outstanding ..., #2

Helpful To ANYONE Who Wants To Get A Job In The Service Industry, For ANY Job Title. Why Limit Yourself To 1 Experienced Pro When You Can Learn From Many?Un-Censored Stories Of Their Successes, Failures & What They Learned. "None Of Us Is As Smart As All Of Us." Eric Schmidt - Former Exec. Chairman of Google. Industry Pro's share their real life experiences and stories on how they got their jobs. Who Are These Experts? Fair question. I Interviewed Over 200 in Approx. 2 Years- Bartenders- Servers- Trainers- Consultants- Managers- Owners- & Brand Ambassadors  - Thank you to every one of you who contributed to this series. The Team of Experts I've Interviewed Have An Average of 17 Years of Experience Each. Some have as many as 30-40 years, so they have all definitely walked the walk. These people are very passionate about their industry, genuinely want to help make it betterand they've done that by telling me/you about their real life stories on important topics. They tell you what they really think and what they know and they do it completely. They share the best lessons of their entire careers. I learned a lot from them. This is like being in the same room with people you would never get a chance to meet. Be a "Fly on the Wall" as they talk about their true story successes, failuresand their philosophies behind "Why" things happen the way they do. I strongly believe that each individual be given full credit, a short bio and a picture next to their answers. Why? To prove that These Are Real People. Look em up on FB or Linkedin. We've collected Real Advice, Life Stories etc. from a whole bunch of people. Not just one Scott Young guy writing from his one life experience, etc. I want you to be able to actually know who these people are. The fact is that great bartenders & servers come in all sorts of shapes, sizes, colours, ages and physical attributes. Have a good think on what they say and then... You decide if it makes sense to you, for your situation. I don't agree with everything that people said in the interviews, but that's the point. I wanted to create a diverse cross section of professionals sharing their own REAL stories. Good luck- Scott Young

How Did You Get A Bar Job? - Ask The Experts! Interviews With Industry Pro's, #1

How Pros Turn Blunders Into Business & Big Tips. Un-Censored Stories From Our Huge Team Of Experts. Why Make Your Own Mistakes When You Can Learn From Ours?"Statistics Suggest That When Customers Complain, Business Owners and Managers Ought To Get Excited About It. The Complaining Customer Represents A Huge Opportunity For More Business." - Zig Ziglar- The Most Common Bad Situations & Surprising Ways To Save Them.  - Successes, Failures & Thoughts On "Why" Things Happened The Way They Did.- Who better to learn from than longtime industry Pro's that have countless real life experiences and stories? "If The Only Tool In Your Tool Box Is A Hammer, You'll Treat Everything In Your Life As A Nail." - Abraham Maslow About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career- Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries.- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books

How Do YOU Deal With Problem Situations? - Ask The Experts! Interviews With Industry Pro's, #4

The Definitive Intro to Bartending & Serving Training Manual - Gives New Hires A Head Start Before They Begin. A MUST for - Every Restaurant & Bar Manager ( Give to New Employees )A MUST for - Anyone Wanting to Excel in These Jobs Anywhere! This Book Prepares You to Succeed On Your Very 1st Shift.  - Practical Training Guide For Anyone Wanting To Work In Restaurants, Pubs, Bars, Nightclubs etc. Packed With Insider Knowledge & Tips. This Prepares You To Be a Professional All Around Bartender & Server.- What it Really Takes to Excel- Psychology of Making Big Tips & Higher Sales This is NOT a book on home bartending. There are no drink recipes here!These books are your complete guide To Increasing your success in every part of your job. Think of them as your reference books, motivational friends, encyclopedias of knowledge & private tutoring from people that you'd never get to actually talk to. Our Philosophy:Just because you've been in the restaurant & bar business for years doesn't mean that you can't or shouldn't continue learning. Increase your knowledge and deep understanding of your chosen "Profession". My Biggest Goal Is To Help You Succeed And To Succeed HUGE! No one book, trainer or training program "knows it all". I certainly don't. Our guests and industry are changing and evolving all the time, we should too. Keep your mind open to considering new ways to look at your profession. You will definitely make more money if you do. Good Luck to youScott Young About The "Make Huge Tips" Series Of Books & Study Guide/Workbooks:These books expose you to concepts & strategies that haveproven to be successful for other professional bartenders & servers all over the world. This series is more about Creating Excellence than just making big tips:What kind and quality level of service giver will you be?We Are All "Service Givers" and "Memory Makers." "Training Teaches Us To Question Even Those Things We Thought We Knew." This e-Book opens important discussions to begin or continue your learning journey. The Companion Study Guide/Work-Book is Available

Excel At Your Business - How To Be An Outstanding Bartender, Server, Cocktail Waitress, #1

Getting Hired Is Hard. This Book Is Stuffed With Tips On How To Increase Your Odds of Getting Hired. Compete For The Best Jobs In The Service Industry. This Book Is Helpful To ANYONE Who Wants To Get A Job In The Service Industry, For ANY Job Title."I have interviewed, Hired and Trained Thousands of Bartenders (and a lot that never made it past the application stage). I know what it takes to get hired." - Louie Keen"Many people are painfully unaware of what it takes to get a job in this industry. The hospitality industry Is especially competitive. There are often usually hundreds of applications for any Front Of House Serving or Support jobs.ie. Bartenders, Waiters, Cocktail Waitresses, Hostesses, Bussers, Bar Backs, Security etc. And let's be honest, some places Only hire "young hotties". How do you compete with that if you aren't a perfect "10"?Answer = EVERYTHING That You CAN Do! - Scott YoungYou have to make a better and Smarter Effort to stand out from the crowd!This e-Book Is Stuffed With Tips On How To Increase Your Odds of Getting Hired.

How To Get A Bar Job Now! A Guide To Getting Your Dream Job In The Hospitality Industry

Put More Cash In Your Pocket! Increase Your Chances of Getting Bigger Tips and Tipped More Often. "None Of Us Is As Smart As All Of Us." Eric Schmidt Longtime Bar & Restaurant Industry Pro's ShareUn-Censored Stories Of Their Successes, Failures & Their Best Advice For YOU!Why Limit Yourself To 1 Author When You Can Learn From Our Huge Team Of Experts? Real life experiences & stories on How & Why they make the Biggest Tips. Also Includes: Their best tip stories. This Book Is Helpful To ALL Servers Of Every Level And Years Of Experience. Just because you've been in the industry for years doesn't mean that you can't or shouldn't continue learning. Learn Specific Actions & Philosophies that Increases your Odds Of Getting Big Tips.

How Do You Make More Tips? - Ask The Experts! Interviews With Industry Pro's, #2

Working Flair Bartending Is A Business Tool - Use Wisely. You Will Make WAY More Money In Sales AND Tips!If You Don't Entertain Your Customers.Someone Else Will!Flair Bartending Doesn't Have to Be Complicated, Difficult Or Risky To Be Entertaining. Our Main Slogans Are:- If You're Going To Serve It, Serve It With Style!- Spillage Of Alcohol Is Unacceptable!!!- You Don't Have To Slow Down To Make A Drink With Style!- Have More Fun Than Anybody, And Serve It WIth Style!This book is a great start and has a ton of insider tips & tricksAll the tools are here for you in this manual.- 41 different moves that we combine into- 9 specific Mini Performance sequences of flair moves- That make up 1 short & simple "Full Performance Drink Routine".- Use them as a foundation to build on. Add more difficult moves as you improve. Also Includes: Ask The Experts - Successful Flair Bartenders from around the world share their thoughts, stories and advice. Give customers a reason to come to your bar, stay longer, spend more money, Tip well, and tell all their friends about what a great time they had. Just about anyone Can Learn "A Handful" of The Easiest, No Risk Moves. About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career- Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries.- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books

Working Flair Bartender - How To Become A Professional Bartender & Make Huge Tips!, #3

The Definitive "Helpful" Suggestive Selling Training Manual For Restaurants, Bars & Nightclubs! - Higher Sales, BIGGER Tips, Return Visits & Valuable Word Of Mouth Advertising.- A MUST for Every Restaurant Manager ( Give to Every Employee )- Practical Training Guide to Make More Tips By Increasing Sales.- Learn The Psychology of Guiding Guests and What To Say In Common SituationsPacked With Insider Knowledge, This Book Prepares You To Be a Confident Pro."Helpful" Suggestive Selling Makes Guests Feel Cared For = Better Guest Experiences = Higher Average Checks = More Tips!- INCLUDES: Ask The Experts: How Do YOU Do It? And How Much More Money Do You Make in Tips?Who Are These Experts? Fair question. I Interviewed Over 200 Bartenders - Servers - Trainers - Consultants - Managers - Owners - & Brand Ambassadors. They Shared Their True, Un-Censored Stories and Best Practices. About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career - Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada. - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries. - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books

Helpful Selling - Make Huge Tips!, #6

The Definitive Inter-Personal Skills Training Manual. Book #6 In The Make Huge Tips Series.- Developing Great Communications is a Science And An Art! This Is NOT a Recipe Book.- Learn The Psychology of Attracting Customers & Giving Outstanding Service.- Goes Deep Into Understanding Common Situations. Learn What To Do, What To Say and Why.- Learn To Give Customers a Reason To Come To Your Bar, Stay Longer, Spend More Money, Tip Well, and Tell All Their Friends What A Great Time They Had.- A MUST for Every Restaurant & Bar Manager ( Give to Every Bartender & Server )Remembering People, Faces, Names, Orders, Is Only The Beginning. "The Ability To Get Along With People Is the Most Valued Characteristic In An Employee". John D. Rockefeller. About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career- Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries.- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books

Advanced People Skills - Make Huge Tips!, #7

Do You Want To Work for Yourself At Special Events & Private Parties? A Guide To Your Dream Job. This Book Is Helpful To Anyone Who Has Dreamed of Starting a Business. Get moving in the right direction and Increase Your Chances Of Success. Learn From Pro's That Have Succeeded At Working For ThemselvesWhy Re-Invent The Wheel?Be a "Fly on the Wall" as they talk about their true story successes, failuresand their philosophies behind "Why" things happened the way they do. We Asked Experts to Share Their True Stories abouthow they started and operated Their Mobile Bar Businesses. Who Are These Experts? Fair question. I Interviewed Over 200 in Approx. 2 Years- Bartenders- Servers- Trainers- Consultants- Managers- Owners- & Brand Ambassadors  - Thank you to every one of you who contributed to this series. The Team of Experts I've Interviewed Have An Average of 17 Years of Experience Each. Some have as many as 30-40 years, so they have all definitely walked the walk. These people are very passionate about their industry, genuinely want to help make it better and they've done that by telling me/you about their real life stories on important topics. The interviews are not censored. They tell you what they really think and what they know and they do it completely. They share the best lessons of their entire careers and they are super interesting and helpful. I learned a lot from them. This is like being in the same room with people you would never get a chance to meet. Why limit yourself to learning from one instructor when you can learn from our huge team of experts?I strongly believe that each individual be given full credit, a short bio and a picture next to any comments used. Why? To prove that These Are Real People. Look em up on FB or Linkedin. We've collected Real Advice, Life Stories etc. from a whole bunch of people. Not just one Scott Young guy writing from his one life experience, etc. The fact is that great bartenders & servers come in all sorts of shapes, sizes, colours, ages and physical attributes. Have a good think on what they say and then... You decide if it makes sense to you, for your situation. About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career - Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada. - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries. - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books- He is still learning

How To Start Your Own Mobile Bar Business! - Ask The Experts! Interviews With Industry Pro's, #3

The Definitive Pro Bartender Manual - Book 2 in 3 Part Series. Learn to be a Successful Working Bartender.- A MUST for Every Bar & Restaurant Manager ( Give to Employees ) Gives New Hires A Head Start Before They Begin.- Practical Training Guide. Learn To Make Huge Tips In Restaurants, Pubs, Bars, Nightclubs etc. Average Servers Work In Average Places, Get Average Shifts, And Wonder Why They Make Average Money.  Just Because You've Been Doing Something For Years Doesn't Mean That's The Only Way. Make Sure That You, Or Your Staff, Know The Best Way To Do Things. Be Super Prepared And Make Big Tips Or Be Overwhelmed and Fired. Packed With Insider Knowledge & Tips. There is NO Other Book Like This Available!There are lot's of recipe books, but here, you'll learn what you actually have to do. Learn How To Be a Professional Bartender! Get A HUGE Head Start With This Book.  About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- 30+ Year Bar Industry Career- Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries.- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.- Author of 28 Bar Industry Books, Study Guides & Work-Books- He is still learning

Bartender - How To Become A Professional Bartender & Make Huge Tips!, #2

The 1 Book That Every Bartender Should Have! And For Anyone Who Wants To Entertain Friends At a Party."If You Don't Entertain Your Guests, Someone Else Will."Jammed Packed With Popular "Interactive Fun" For Professional Bartenders & Servers Around The World. Create Better Experiences For Guests And Make Huge Tips!Step by step Guide on How To Entertain Your Guests And Create Memories in any Situation. Funny Stuff, Presentation Style, Bar Bets, Games, Magic & More. After reading this, If You Can't Make Enough Tips on your next shift to pay for this book, bartending isn't the job for you. Scott Young Says: The best of the best of what I've learned and taught for over 30 years. I look for as many ways as possible to get my guests involved in the games and fun I create. Often, these things only take a few moments. 5 to 10 seconds and it can be the highlight of someones night. About The Author:Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer- Author of 28 Bar Industry Books, Study Guides & Work-Books- 30+ Year Bar Industry Career - Made Over 800, 000 Drinks.- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada. - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles- Created 25 Training Course DVD's Sold in Over 100 Countries. - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.

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