OECD Reviews of evaluation and assessment in education : Netherlands 2014
Increasing taxpayers'use of self-service channels
Publié par OECD, le 24 octobre 2014
73 pages
Résumé
Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.
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